Xerox Workcentre Pro: Job must have at least one To: recipient
After an upgrade to Exchange 2007 SP1 from 2007 RTM, the Xerox WorkCentre Pro stopped sending email scans. I originally thought it was an LDAP problem, because I had seen an LDAP error the night before and WireShark on the DC was showing the bind request but no other traffic. I finally resolved the Chimney problem with winpcap, but in the interim just used a port mirror on the catalyst.
Attempts to Email Scan on the WorkCentre Pro were throwing out an error page that said 'Job Status: FAILED Job must have at least one "To:" recipient.' Under the 'Message Settings:' header it listed From: with a valid address but the To: line was empty. Getting wireshark going showed that it was a 5.7.1 SMTP error and the Xerox just wasn't communicating as much. Whitelisting the IP for the Xerox on the SMTP server resolved the problem.
Attempts to Email Scan on the WorkCentre Pro were throwing out an error page that said 'Job Status: FAILED Job must have at least one "To:" recipient.' Under the 'Message Settings:' header it listed From: with a valid address but the To: line was empty. Getting wireshark going showed that it was a 5.7.1 SMTP error and the Xerox just wasn't communicating as much. Whitelisting the IP for the Xerox on the SMTP server resolved the problem.
posted by btm at 9:02 AM
3 Comments:
Thank you so much for posting your problem resolution up to share with us. I have searched high & low for a solution affecting a business that I operate, Xerox has nothing on their site related to this!
I just purchased a Workcenter 5050. We can email on the domain but for anyone outside our domain I cannot. We have Exchange 2007 and a Cisco Catalyst router. How do I whitelist the IP. I am pretty green and any detailed help would be greatly appreciated.
Thanks
If you're sending the the Exchange 2007 "edge transport" role, that is the special new Exchange machine that isn't joined to the domain, accepts SMTP traffic and then forwards it to the full exchange server, you'll want to:
Open the Exchange Management Console
Choose Edge Transport on the left
Choose the anti-spam tab in the middle (should be default)
Double click 'IP Allow List'
Click 'Allowed Addresses' tab
Click Add
Type in the Address in CIDR format, that is if the address of the Xerox is 192.168.0.50 type in '192.168.0.50/32'
Post a Comment
<< Home